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stakeholders, including employees, suppliers, customers, the public, and other third parties. The reporting channel is available in two languages, namely Indonesian and English. [GRI 2-26]1. Phone: +6221-3815909 / 5910 / 59112. SMS and WhatsApp: +6281186150003. Fax: +6221-38159124. Email: pertaminaclean@tipoffs.com.sg5. Mail Box: Pertamina Clean PO Box 2600 JKP 100264. Website: www.pertaminaclean.tipoffs.infoWBS is managed based on three main principles, namely Trust, Impartiality, and Protection.1. Trust means that the Company maintains the confidentiality of the reporter's identity and the information submitted and ensures that each report is followed up professionally and transparently.2. Impartiality means that the Company guarantees that every report is processed objectively, independently and free of conflict of interest to ensure fairness at every stage of investigation.3. Protection means that the Company gives protection to the whistleblower from all forms of threats, intimidation, or retaliation, so that they feel safe in reporting alleged violations. [GRI 2-25]During the period from January 2024 to December 2024, the number of complaints at the Subholding Upstream was 92 complaint reports received through the WBS Function - Internal Audit of PT Pertamina (Persero). Meanwhile, reports that remain open for the complaint period of 2020 - 2023 are 82 complaint reports. The reports were followed up with the following details: [OJK E.5]%u2022 40 reports are at the initial analysis stage.%u2022 67 reports are at the handling stage by the supervisory function.%u2022 25 reports are at the handling resume stage by WBS, and%u2022 42 reports have been completely followed up (closed).berbagai pemangku kepentingan, termasuk karyawan, supplier, pelanggan, masyarakat, dan pihak ketiga lainnya. Saluran pelaporan tersedia dalam dua bahasa, yaitu Bahasa Indonesia dan Inggris. [GRI 2-26]1. Telepon: +6221-3815909 / 5910 / 59112. SMS dan WhatsApp: +6281186150003. Fax: +6221-38159124. Email: pertaminaclean@tipoffs.com.sg5. Mail Box: Pertamina Clean PO Box 2600 JKP 100266. Website: www.pertaminaclean.tipoffs.infoWBS dikelola berdasarkan tiga prinsip utama yaitu Trust(Kepercayaan), Impartiality (Ketidakberpihakan), dan Protection (Perlindungan). 1. Kepercayaan berarti Perusahaan menjaga kerahasiaan identitas pelapor dan informasi yang disampaikan serta memastikan bahwa setiap laporan ditindaklanjuti secara profesional dan transparan.2. Ketidakberpihakan berarti Perusahaan menjamin bahwa setiap laporan diproses secara objektif, independen, dan bebas dari konflik kepentingan untuk memastikan keadilan dalam setiap tahapan investigasi.3. Perlindungan berarti Perusahaan memberikan perlindungan kepada pelapor dari segala bentuk ancaman, intimidasi, atau tindakan balasan, sehingga mereka merasa aman dalam melaporkan dugaan pelanggaran. [GRI 2-25]Selama periode Januari 2024 sampai dengan Desember 2024, jumlah pengaduan pada Subholding Upstream adalah 92 laporan pengaduan yang diterima melalui Fungsi WBS - Internal Audit PT Pertamina (Persero). Sementara laporan yang masih open untuk periode pengaduan tahun 2020 - 2023 adalah 82 laporan pengaduan. Laporan tersebut ditindaklanjuti dengan rincian berikut: [OJK E.5]%u2022 40 laporan dalam tahap analisis awal.%u2022 67 laporan dalam tahap penanganan oleh fungsi pengawas.%u2022 25 laporan dalam tahap resume penanganan oleh WBS, dan%u2022 42 laporan telah selesai ditindaklanjuti (closed).HULU ENERGILaporan Keberlanjutan %u2022 Sustainability Report 136