Page 639 - Demo

Selama periode Januari 2024 sampai dengan Desember 2024 Fungsi Internal Audit PT Pertamina (Persero) menerima 92 laporan/pengaduan dari lingkup Subholding Upstream. Sementara laporan yang diterima selama periode Januari 2020 sampai dengan Desember 2023 adalah 255 laporan/pengaduan. Hingga akhir tahun 2024, sebanyak 40 pengaduan berada dalam tahap analisis awal, 67 pengaduan dalam tahap penanganan oleh Fungsi Pengawas, 25 pengaduan dalam tahap resume penanganan oleh WBS, dan 215 pengaduan telah terselesaikan (closed). Jumlah pengaduan selama periode 2024 yang telah terselesaikan adalah 42 laporan/pengaduan. During the period from January 2024 to December 2024, the Internal Audit Function of PT Pertamina (Persero) received 92 reports/complaints within the Subholding Upstream. Meanwhile, the reports received during the period from January 2020 to December 2023 were 255 reports/complaints. Until the end of 2024, 40 complaints were at the initial analysis stage, 67 complaints were at the handling stage by the Supervisory Function, 25 complaints were at the handling resume stage by the WBS, and 215 complaints had been resolved (closed). The number of complaints during the period of 2024 that had been resolved was 42 reports/complaints.Proses BisnisBusiness ProcessAnalisis AwalInitial AnalysisPenanganan oleh Fungsi PengawasHandling by Supervisory FunctionResume Penanganan oleh WBSHandling Resume by WBSClosedJumlah PelaporanNumber of ReportsArus MinyakOil Flow 5 1 7 13Compliance & EthicsCompliance & Ethics 5 27 8 55 95Eksplorasi & ProduksiExploration & Production 1 1 9 11Optimalisasi AsetAsset Optimization 1 4 13 18Pengadaan Barang & JasaProcurement of Goods & Services 21 11 10 60 102Pengelolaan CSR & SMEPPCSR & SMEPP Management 1 4 5Pengelolaan FinansialFinancial Management 2 1 3 9 15Pengelolaan HSSEHSSE Management 1 2 2 19 24Pengelolaan SDMHuman Resource Management 7 14 1 39 63PenjualanSale 1 1Kategori Pelaporan Berdasarkan Proses BisnisReporting Categories Based on Business Process0102030405 Good Corporate Governance Tata kelola Perusahaan0607 PT Pertamina Hulu Energi 637