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Tata Kelola KeberlanjutanSustainability GovernanceBerdasarkan Surat No. 257/J00000/2020-S0 tanggal 17 Desember 2020 perihal Pemberlakuan Tabel RASCI Fungsi Internal Audit di Holding, Subholding dan Anak Perusahaan Services, ditetapkan bahwa Pengelolaan Whistleblowing System (WBS) dilakukan secara centralized oleh Unit Internal Audit PT Pertamina (Persero). Sentralisasi pengelolaan Whistleblowing System (WBS) diperkuat dengan diterbitkannya Pedoman Pengelolaan Pengaduan No. A9-001/J00000/2022-S9 tanggal 19 Januari 2022. WBS Pertamina dapat diakses oleh seluruh pemangku kepentingan yakni pekerja, supplier, pelanggan, masyarakat, dan pihak ketiga lainnya melalui berbagai saluran pengaduan dimana untuk saluran website tersedia dalam dua bahasa yakni Indonesia dan English. [GRI 2-26]Telepon : +6221-3815909 / 5910 / 5911SMS dan Whatsapp : +628118615000Fax : +6221-3815912Email : pertaminaclean@tipoffs.com.sgMail Box : Pertamina Clean PO Box 2600 JKP 10026Website : www.pertaminaclean.tipoffs.infoPengelolaan WBS dilakukan dengan prinsip rahasia, anonim dan independen. Setiap pengaduan yang masuk diterima oleh konsultan independen yang akan menganalisis dan meminta keterangan lebih detail kepada pelapor untuk kemudian disampaikan kepada Pertamina. Selanjutnya Pertamina akan menindaklanjuti pengaduan tersebut, sesuai ketentuan yang berlaku di Perusahaan. [GRI 2-25]Pada tahun pelaporan, PHE Subholding Upstream menerima 94 laporan pengaduan dari Fungsi WBS - Internal Audit PT Pertamina (Persero). Jumlah tersebut meningkat dari tahun sebelumnya sebesar 54 pengaduan. Hingga akhir tahun 2023 Fungsi WBS - Internal Audit PT Pertamina (Persero) telah menindaklanjuti pengaduan tersebut: [OJK E.5]%u2022 Sebanyak 36 pengaduan dalam tahap analisis awal%u2022 Sebanyak 2 pengaduan dalam tahap waiting list investigasi%u2022 Sebanyak 12 pengaduan dalam tahap penanganan%u2022 Sebanyak 44 pengaduan telah terselesaikanBased on Letter No. 257/J00000/2020-S0 dated December 17, 2020 concerning the Enforcement of the RASCI Tabel of the Internal Audit Function in Holding, Subholding and Subsidiary Services, it is set out that Management of the Whistleblowing System (WBS) is conducted in a centralized manner by the Internal Audit Unit of PT Pertamina (Persero). The Pertamina WBS is accessible to all stakeholders, including employees, suppliers, customers, the community, and other third parties, through various complaint channels, where the website channel is available in two languages, namely Indonesian and English. [GRI 2-26] Telephone : +6221-3815909 / 5910 / 5911SMS and Whatsapp : +628118615000Fax : +6221-3815912Email : pertaminaclean@tipoffs.com.sgMail Box : Pertamina Clean PO Box 2600 JKP 10026Website : www.pertaminaclean.tipoffs.infoThe WBS management is conducted on the principles of confidentiality, anonymity, and independence. Each complaint received is handled by an independent consultant who will analyze and request further details from the whistleblower before conveying them to Pertamina. Subsequently, Pertamina will follow up on the complaint in accordance with the applicable provisions in the Company. [GRI 2-25]In the reporting year, PHE Subholding Upstream received 94 complaint reports from the WBS - Internal Audit Function of PT Pertamina (Persero). Compared to the preceding year, this number increased by 54 complaints. Thus, by the end of 2023 the WBS - Internal Audit Function of PT Pertamina (Persero) had followed up on complaints as follows: [OJK E.5]%u2022 Total 36 complaints in the early analysis stage %u2022 Total 2 complaints in the investigation waiting list stage%u2022 Total 12 complaints in the handling stage%u2022 Total 44 complaints were settledSaluran Pengaduan WBS di PT Pertamina (Persero)WBS Complaint Channel at PT Pertamina (Persero)WebsitePertaminaclean.tipoffs.infTelephone135 ext.8(021) 381 5910(021)381 5911SMS & Whatsapp0811 861 5000Fax.(021) 381 5912Emailpertaminaclean.tipoffs.com.sgMailAttn: Tip-offs AnonymousTMPertamina CleanP.O. Box 2600, JKP 1002667 8 9 10 11108 Laporan Keberlanjutan %u2022 PT Pertamina Hulu Energi