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Selama periode Januari 2024 hingga Desember 2024, Fungsi Internal Audit PT Pertamina (Persero) menerima 347 laporan/pengaduan dari lingkup PHE. Dari sejumlah pengaduan tersebut, sebanyak 40 pengaduan berada dalam tahap analisis awal, 67 pengaduan dalam tahap penanganan oleh Fungsi Pengawas, 25 pengaduan dalam tahap resume penanganan oleh WBS, dan 215 pengaduan telah terselesaikan (closed).Penilaian atas Kinerja Organ Pendukung Dewan KomisarisPelaksanaan tugas pengawasan oleh Dewan Komisaris tak lepas dari peran kinerja organ pendukungnya, yang terdiri dari Komite Audit, Komite Nominasi dan Remunerasi, Komite Investasi & Manajemen Risiko, dan Komite Tata Kelola Terintegrasi. Penilaian terhadap kinerja organ pendukung tersebut dilakukan melalui pelaksanaan tugas dan fungsinya serta pelaporan yang telah diberikan oleh masing-masing organ, yang kemudian tertuang dalam Key Performance Indicator (KPI) masing-masing organ pendukung.Dewan Komisaris menilai bahwa sepanjang tahun 2024, kinerja ke-4 organ pendukung Dewan Komisaris telah berjalan dengan baik dan sesuai dengan tujuan dibentuknya organ pendukung tersebut, sebagai berikut:%u2022 Komite Audit melaksanakan tugasnya dengan efektif dan telah menyelenggarakan rapat sepanjang tahun 2024 sebanyak 51 kali. Komite Audit juga mengkaji dan memberi masukan kepada Dewan Komisaris sehingga Dewan Komisaris memiliki referensi yang memadai untuk memberikan pendapat dan saran atas laporan manajemen, hasil temuan unit audit internal dan auditor eksternal, serta usulan Direksi yang memerlukan persetujuan maupun rekomendasi Dewan Komisaris, seperti rekomendasi Komite Audit atas penunjukan Kantor Akuntan Publik untuk mengaudit Laporan Keuangan tahun buku 2024.%u2022 Dari sisi penilaian berbasis kuantitas, Komite Audit mencatatkan capaian KPI sebesar 105,80% dari bobot yang ditargetkan.%u2022 Sepanjang tahun 2024 Komite Nominasi dan Remunerasi telah menyelenggarakan rapat sebanyak 31 kali. Komite Nominasi dan Remunerasi juga melakukan telahaan atas pengelolaan SDM, ESG, HSSE, Quality Management, KPI Direksi dan BOD-1 yang ditindaklanjuti dengan usulan rekomendasi yang disampaikan oleh Dewan Komisaris kepada Direksi.%u2022 Dari sisi penilaian berbasis kuantitas, Komite Nominasi dan Remunerasi mencatatkan capaian KPI sebesar 105,70% dari bobot yang ditargetkan.During the period from January 2024 to December 2024, the Internal Audit Function of PT Pertamina (Persero) received 347 reports/complaints within PHE. Of these complaints, 40 complaints are at the initial analysis stage, 67 complaints are at the handling stage by the Supervisory Function, 25 complaints are at the handling resume stage by the WBS, and 215 complaints have been resolved (closed).Performance Assessment of Supporting Organs of Board of CommissionersThe performance of supervisory duties by the Board of Commissioners cannot be separated from the role of the performance of its supporting organs, which consist of Audit Committee, Nomination and Remuneration Committee, Investment & Risk Management Committee, and Integrated Governance Committee. Assessment of the performance of these supporting organs is performed through the implementation of their duties and functions as well as reporting that has been provided by each organ, which is then stated in the Key Performance Indicators (KPI) of each supporting organ.In 2024, the Board of Commissioners assessed that the performance of the 4 supporting organs of the Board of Commissioners had been running well and in accordance with the objectives of establishing the supporting organs, as follows:%u2022 The Audit Committee performed its duties effectively and held 51 meetings throughout 2024. The Audit Committee also reviewed and provided input to the Board of Commissioners so that the Board of Commissioners had adequate references to provide opinions and suggestions on management reports, findings of the internal audit unit and external auditors, and proposals from the Board of Directors that required approval or recommendations from the Board of Commissioners, such as the Audit Committee's recommendation on the appointment of a Public Accounting Firm to audit the Financial Statements for financial year 2024.%u2022 In terms of quantity-based assessment, the Audit Committee recorded a KPI achievement of 105.80% of the targeted value.%u2022 Throughout 2024, the Nomination and Remuneration Committee has held a total of 31 meetings. The Nomination and Remuneration Committee also reviewed the management of HR, ESG, HSSE, Quality Management, KPI of the Board of Directors and BOD-1 which was followed up with recommendations submitted by the Board of Commissioners to the Board of Directors.%u2022 In terms of quantity-based assessment, the Nomination and Remuneration Committee recorded a KPI achievement of 105.70% of the targeted value.0102 Management Report Laporan Manajemen0304050607Laporan Tahunan %u2022 Annual Report 64PT Pertamina Hulu Energi 65