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No.Area of Improvement (AOI) Hasil Self Assessment Penerapan GCG Tahun Buku 2023Area of Improvement (AOI) Self Assessment Results of GCG Implementation for Fiscal Year 2023Tindak Lanjut per 31 Desember 2024Follow-up as of December 31, 2024Status Bentuk Tindak LanjutFollow-up Form12 Direksi belum menindaklanjuti rekomendasi hasil assessment pemasok. Tidak terdapat rekomendasi khusus atas hasil assessment pemasok 2022 yang dapat ditingkatkan pada assessment 2023.The Board of Directors has not followed up on the recommendations of the supplier assessment results. There are no specific recommendations on the results of the 2022 supplier assessment that can be improved in the 2023 assessment.%uf0fc Berdasarkan hasil assessment pemasok tahun buku 2022, didapatkan bahwa dalam assessment pemasok yang dilakukan pada tahun 2023 ini telah mengalami kenaikan hasilnya yang menunjukkan adanya perbaikan di mana telah:1. Ada edaran buku pedoman PBJ.2. Ada TKO yang disosialisasikan pada tahun 2022 dan berdasarkan hasil ECS tahun 2023 ada peningkatan terkait penerimaan material. Based on the results of the supplier assessment for the 2022 financial year, it was found that in the supplier assessment conducted in 2023, the results had increased, indicating improvements in which:1. There is a circulation of the PBJ guideline book.2. There is a TKO that was socialized in 2022 and based on the results of the 2023 ECS there was an increase in material acceptance. 13 Direksi belum melakukan pembayaran kepada pemasok secara tepat waktu atas sample pembayaran pemasok pada tahun 2023, dari 10 sample pembayaran, terdapat 4 sample pembayaran yang belum tepat waktu.The Board of Directors has not made payments to suppliers on time for supplier payment samples in 2023, out of 10 payment samples, there were 4 payment samples that were not on time.%uf0fc Dilakukan perbaikan dan monitoring untuk memastikan ketepatan waktu pembayaran pemasok secara terus-menerus. Improvements and monitoring are conducted to ensure the continuous timeliness of supplier payments.14 Direksi belum menangani keluhan stakeholderssecara konsisten, efektif, tuntas, dan tepat wkatu. Terdapat penanganan keluhan stakeholder yang dikelola melalui layanan Pertamina Contact Center, dan layanan dikelola secara terpusat oleh PT Pertamina (Persero).The Board of Directors has not handled stakeholder complaints consistently, effectively, completely, and timely. There is stakeholder complaint handling managed through the Pertamina Contact Center service, and the service is managed centrally by PT Pertamina (Persero).%uf0fc Telah dilakukan penanganan menggunakan 2 (dua) acuan:1. Pedoman Pengelolaan Relasi, Komunikasi, dan Kredibilitas Perusahaan No. A-006/PHE040/2018-S9 Rev. 0.2. TKO Pengelolaan Stakeholder No. 813-008/PHE01000/2022-S9 Rev. 0Handling has been conducted using 2 (two) references:1. Guidelines of Managing Corporate Relations, Communication, and Credibility No. A-006/PHE040/2018-S9 Rev. 0.2. Stakeholder Management TKO No. 813-008/PHE01000/2022-S9 Rev. 015 Direksi belum melaksanakan program kemitraan dengan usaha kecil. PT PHE tidak mengelola pinjaman dan cashflow terkait kemitraan dengan usaha kecil, namun PHE melakukan inkubasi dalam hal pengembangan UMKM melalui program SMEXPO. The Board of Directors has not implemented a partnership program with small businesses. PHE does not manage loans and cash flow related to partnerships with small businesses, but PHE conducts incubation in terms of developing MSMEs through the SMEXPO program. %uf0fc Pelaksanaan program ini hanya ada di Holding. Program SHU hanya pemberdayaan bukan kemitraan. The implementation of this program is only in Holding. The SHU program is only empowerment, not partnership.Laporan Tahunan %u2022 Annual Report 340HULU ENERGI