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Sistem Pelaporan pelanggaranWhistle Blowing System%u2022 Complaints/reports containing alleged violations committed by the Board of Directors and/or members of the Board of Directors will be submitted by Chief Audit Executive to the BOC.%u2022 Complaints/reports containing alleged violations committed by the Board of Commissioners will be submitted by the President Director to PHE shareholders.%u2022 Complaints/reports containing suspected violations committed by members of the Internal Audit Function are submitted by the President Director to Internal Audit.During 2020 there were 2 (two) complaints/reports submitted through WBS PHE. Until the end of the reporting period, 2 (two) complaints/reports or 100% of the total complaints/reports are currently being investigated by the Internal Audit Function.The update process for reporting is submitted to the Chief Audit Executive. Each proven report is followed up by imposing sanctions on the reported parties, in accordance with Company regulations and other applicable regulations.%u2022 Aduan/laporan yang berisi dugaan pelanggaran yang dilakukan Direksi dan/atau anggota Direksi akan diserahkan oleh Chief Audit Executive kepada Dewan Komisaris.%u2022 Aduan/laporan yang berisi dugaan pelanggaran yang dilakukan Dewan Komisaris akan diserahkan oleh Direktur Utama kepada para pemegang saham PHE.%u2022 Aduan/laporan yang berisi dugaan pelanggaran dilakukan anggota Fungsi Internal Audit diserahkan oleh Direktur Utama kepada Internal Audit.Selama tahun 2020 tercatat ada 2 (dua) pengaduan/ laporan yang disampaikan melalui WBS PHE. Hingga akhir periode pelaporan, 2 (dua) pengaduan/pelaporan atau 100% dari total pengaduan/pelaporan sedang dalam tahap investigasi oleh Fungsi Internal Audit.Jumlah dan Tindak Lanjut Pelaporan/Pengaduan Melalui WBSThe Number and Follow-Up of Reports/Complaints through WBSUraianDescription 2020 2019 2018Pelaporan/Pengaduan | Report/ComplaintJumlah pelaporan/pengaduan pelanggaran Pedoman Perilaku & Etika Bisnis (COC).Number of Code of Conduct (COC) violation reports/complaints. 2 3 2Jumlah pelaporan/pengaduan lain.Number of other reports/complaints. 0 0 0Jumlah pelaporan/pengaduan.Number of reports/complaints. 0 0 0Tindak Lanjut | Follow-upJumlah pelaporan/pengaduan selesai ditindaklanjuti.Number of settled reports/complaints. 1 3 2Jumlah pelaporan/pengaduan yang masih ditangani.Number of ongoing reports/complaints. 1 0 0Proses tindak lanjut atas pelaporan diserahkan ke Chief Audit Executive. Setiap pelaporan yang terbukti ditindaklanjuti dengan menjatuhkan sanksi terhadap pihak-pihak terlapor, sesuai aturan Perusahaan dan ketentuan lain yang berlaku.Laporan ManajemenManagement ReportProfil PerusahaanCompany ProfileAnalisa & Diskusi ManajemenManagement Discussion & AnalysisIkhtisar 20202020 HighlightsPT Pertamina Hulu Energi2020 Laporan Tahunan TerintegrasiIntegrated Annual Report 510