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ethical violations and Code of Conduct applicable at PHE and/or Subsidiaries. Reports that cannot be followed up on in WBS and handled by related functions, if related to the scope of service, include: %u2022 Violations of legal provisions in the environmental field; %u2022 Personal disputes between PHE people or between PHE people and third parties outside the scope of service, HR and Company facility issues.PROTECTION FOR WHISTLEBLOWER PHE guarantees protection for the Whistleblower. Protection covers all forms of threats, intimidation, or unpleasant actions from any party as long as the reporter maintains the confidentiality of the reported violation. PHE will not make any effort to find the true identity of the reporter if the complaint is anonymous. Nevertheless, the PHE can request information from the reporter regarding the procedure for being able to contact the reporter if necessary in connection with the need for further clarification of complaints/ reports submitted. Follow-up on every complaint/ report on WBS must prioritize confidentiality, the principle of presumption of innocence and the principles of WBS PHE as stipulated in the WBS PHE Guidelines.HANDLING OF COMPLAINTSSince November 2020, the management of the WBS has shifted from the Corporate Secretary Function to the Internal Audit Function. This is accompanied by a memorandum of WBS Management Transfer on 14 October 2020 which was approved by the President Director of PHE and a handover note from the Corporate Secretary to the Chief Audit Executive No.001/PHE01000/2020-S0 on 3 November 2020.CCO position which was previously held by the Director of Finance and Business Services, was changed to become the Director of Finance in line with the change in the nomenclature of the position of the BOD. This change is based on the decree of the President Director of PHE No.Kpts-008/PHE00000/2020-S0 on 18 August 2020.dan Code of Conduct yang berlaku di PHE dan/atau Anak Perusahaan. Laporan yang tidak dapat ditindaklanjuti dalam WBS dan ditangani oleh fungsi terkait, jika terkait dengan lingkup kedinasan, antara lain:%u2022 Pelanggaran terhadap ketentuan hukum di bidang lingkungan hidup;%u2022 Perselisihan pribadi antar insan PHE atau antara insan PHE dengan pihak ketiga di luar lingkup kedinasan, permasalahan fasilitas SDM dan Perusahaan.PERLINDUNGAN BAGI PELAPORPHE menjamin Perlindungan terhadap pelapor. Perlindungan meliputi dari segala bentuk ancaman, intimidasi, ataupun tindakan tidak menyenangkan dari pihak manapun selama pelapor menjaga kerahasiaan pelanggaran yang diadukan. PHE tidak akan melakukan upaya apapun untuk mencari identitas asli pelapor jika pengaduan bersifat anonim. Meskipun demikian, PHE dapat meminta informasi kepada pelapor mengenai tata cara untuk dapat menghubungi pelapor apabila diperlukan sehubungan dengan keperluan klarifikasi lebih lanjut atas aduan/laporan yang disampaikan. Tindak lanjut atas setiap aduan/laporan pada WBS wajib mengedepankan kerahasiaan, asas praduga tidak bersalah dan asas-asas WBS PHE sebagaimana diatur di dalam Pedoman WBS PHE.PENANGANAN PENGADUANSejak bulan November 2020, pengelolaan WBS beralih dari Fungsi Corporate Secretary kepada Fungsi Internal Audit. Hal ini disertai dengan memorandum Pengalihan Pengelolaan WBS tanggal 14 Oktober 2020 yang disetujui Direktur Utama PHE dan berita acara serah terima dari Corporate Secretary kepada Chief Audit Executive No.001/PHE01000/2020-S0 tanggal 3 November 2020.Sedangkan jabatan CCO yang semula dipegang oleh Direktur Keuangan dan Layanan Bisnis, diubah menjadi Direktur Keuangan seiring adanya perubahan nomenklatur jabatan Direksi. Perubahan ini berdasarkan surat keputusan Direktur Utama PHE No.Kpts-008/PHE00000/2020-S0 tanggal 18 Agustus 2020.Sistem Pelaporan pelanggaranWhistle Blowing SystemLaporan ManajemenManagement ReportProfil PerusahaanCompany ProfileAnalisa & Diskusi ManajemenManagement Discussion & AnalysisIkhtisar 20202020 HighlightsPT Pertamina Hulu Energi2020 Laporan Tahunan TerintegrasiIntegrated Annual Report 508