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PT Pertamina Hulu Energi 353 2022Laporan TahunanAnnual ReportTata Kelola Perusahaan yang BaikGood Corporate GovernanceUntuk memastikan penerapan tata kelola yang baik, PHE Subholding Upstream menerapkan sistem pelaporan pelanggaran (Whistleblowing System/WBS). Berdasarkan Surat No. 257/J00000/2020-S0 tanggal 17 Desember 2020 perihal Pemberlakuan Tabel RASCI Fungsi Internal Audit di Holding, Subholding, dan Anak Perusahaan Services, telah ditetapkan bahwa pengelolaan WBS dilakukan secara centralized oleh Unit Internal Audit PT Pertamina (Persero). Sentralisasi pengelolaan WBS diperkuat dengan diterbitkannya Pedoman Pengelolaan Pengaduan No. A9-001/J00000/2022-S9 tanggal 19 Januari 2022.Saluran Pengaduan WBS di PT Pertamina (Persero)WBS Complaint Channel at PT Pertamina (Persero)WebsiteFaksimiliSMS & WhatsAppMailTelephoneEmailpertaminaclean.tipoffs.info(021) 381 59120811 861 5000Attn: Tip-offs AnonymousTMPertamina Clean P.O. Box 2600 JKP 10026135 ext.8(021) 381 5910(021) 381 5911pertaminaclean.tipoffs.com.sgFungsi WBS - Internal Audit PT Pertamina (Persero) selama tahun 2022 menerima 54 laporan/pengaduan dari lingkup PHE Subholding Upstream. Hingga akhir tahun 2022, sebanyak 23 pengaduan berada dalam tahap analisis awal, 12 pengaduan dalam tahap penanganan oleh fungsi terkait, dan 19 pengaduan telah terselesaikan.PHE Subholding Upstream implements a Whistleblowing System (WBS) to ensure the implementation of good governance. On the basis of Letter No. 257/J00000/2020-S0 dated 17 December 2020 regarding the Enforcement of the RASCI Table for the Internal Audit Function in Holding, Subholding and Services Subsidiaries, it has been determined that PT Pertamina%u2019s (Persero) Internal Audit Unit is responsible for centralizing WBS management. The issuance of Guidelines for Complaint Management No. A9- 001/J00000/2022-S9 dated 19 January 2022 strengthened the centralization of WBS management.In 2022, the WBS Function - Internal Audit of PT Pertamina (Persero) received 54 reports/complaints from PHE Subholding Upstream. Until the end of 2022, 23 complaints were in the initial analysis stage, 12 complaints were being handled by the relevant functions, and 19 complaints had been resolved.Sistem Pelaporan Pelanggaran (Whistleblowing System)Whistleblowing System