Page 104 - Demo

104 PT Pertamina Hulu Energi 2022Laporan TahunanAnnual ReportProfil PerusahaanCompany ProfileIT Development Challenges in PHE Subholding Upstream2023 will be full of obstacles as well as potential and opportunities for the IT Function to maximize its contribution to the Company. The following Areas for Improvement are scheduled to be implemented in 2023:1. Conduct horizontal (intra-Subholding Upstream) andvertical (Regionals) technical discussions to align allwork programs and requirements for Business UserFunctions.2. Implementing Subholding Upstream requirementfulfillment strategies (Replication/Adoption, Roll Out,Development/Enhancement, and Migration).Pencapaian Program Kerja Fungsi IT 2022IT Function Work Program Achievements in 2022224Business RequirementCustomer Satisfaction Index Service Level AgreementISO 27001 IT SecurityIT Services - Top 5 COBIT Assessment1. Publication/EmailBroadcast2. Email3. Printer/Fax4. PC5. File Sharing806611 32628Regional 1SHURegional 5 Regional 4Regional 3Regional 2IT Governance Assessment 2022 COBIT 2019Audit ResultRecomendedPeople%u00bb Awareness%u00bb Forum IT Security%u00bb Upstream Academy - Subskill IT SecurityProcess%u00bb Information Security Guidelines%u00bb ISO 27001 Surveillance%u00bb Assessment BSSN CSM%u00bb AssessmentTechnology%u00bb USB Restriction%u00bb IT Security Test%u00bb Vulnerability Management and PatchingCustomer Satisfaction Index 2022: 4.217Maturity Level 2019 : 3.39 (COBIT 4.1)Maturity Level : 3.51 (COBIT 4.1)Maturity Level 2021 : 3.65 (COBIT 4.1)Maturity Level Score 2022 : 3.000 Major/MinorConformity0 OFI(COBIT 2019)Email CollaborationMultimediaIT SecurityAnalytic & ReportingAccount & AccessDevice & GadgetService Desk SupportIT ConsultationNetwork, Voice , ConnectivityApplication & Software3.60 3.70 3.80 3.90 4.00 4.10 4.20 4.30 4.403.903.903.903.903.903.903.903.903.903.904.364.314.284.264.264.234.204.114.104.05Score TargetSHUScope :Information Security Management System (ISMS) applies to the Provision of External Network & Perimeter Security, Wired Internal Network Security, External Web Application Security, Secure Web Access Security, Server & Workload Security, Remote Access & Remote Working Security, Endpoint Security, Identity Security, and Database Security managed by Company%u2019s Information Technology Sub-Directorate to Internal Company99,9699,799,9799,699,0197,96Reg 1Reg 2Reg 3Reg 4Reg 5Tantangan Pengembangan TI di PHE Subholding UpstreamTahun 2023 merupakan tahun yang penuh tantangan, sekaligus memberikan potensi dan peluang untuk Fungsi IT agar mampu memberikan kontribusi terbaiknya bagi Perusahaan. Berikut Area for Improvement yang direncanakan untuk dilakukan pada tahun 2023:1. Melaksanakan alignment seluruh program kerja danrequirement Fungsi Business User dengan melakukanpembahasan teknis, baik secara horizontal (intraSubholding Upstream) maupun vertikal (Regional).2. Menerapkan strategi pemenuhan requirement (Replikasi/Adopsi, Roll Out, Development/Enhancement,dan Migrasi) Subholding Upstream.Exploring and Developing PotentialsMenggali dan Mengembangkan Potensi-potensi