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100 PT Pertamina Hulu Energi 2022Laporan TahunanAnnual ReportProfil PerusahaanCompany Profilepencapaian tujuan dan proses bisnis Perusahan, berupa implementasi AIMS, IDAMS, PROPAR, PEOPLE PALM Release 2, PERTACLOUD.c. Other Major Projects, Penyelesaian tujuh main project utama yang menjadi fokus utama penyelesaian pengembangan sistem terkait fungsi support (OCA, MyIDEA, ACTRIS, IMISSU, PEKA, XD WORLD, RPTK Organisasi).d. Regional Achievement, Bersinergi dengan regional, Penyelesaian strategic Project dari masing-masing regional yang telah di-align-kan dengan SHU.2. Aspek IT Governance dan IT Service Excellence & Digital Indexa. COBIT Assessment %u2013 IT Governance, IT SHU berhasil mendapatkan nilai 3.0 untuk COBIT Implementation of IT Governance (Tertinggi di seluruh Pertamina).b. Service Level Agreement (SLA), Dalam penyelenggaraan layanan TI, pada tahun 2022 Fungsi IT berhasil mencatat rata-rata realisasi SLA 99.96% terhadap target 96.4% merupakan bukti komitmen kuat Fungsi IT untuk memberikan layanan prima. Layanan Email, Perangkat Kerja, Aplikasi, Jaringan, Konsultasi, dan Management Data merupakan layanan unggulan dari Fungsi IT.c. Customer Satisfaction Index, Pengukuran tingkat kepuasan pelanggan merupakan hal rutin yang dilakukan. Pencapaian 4.22 (skala likert 1-5) dari target 3.9 merupakan ukuran tingkat %u201cPUAS%u201d dari pelanggan terhadap layanan TId. Digital Acceleration Index, Pengukuran terhadap tingkat akselerasi digital Perusahaan berhasil mencapai skor 70.47 terhadap target 62. Secara keseluruhan Hasil DAI pada scope Pertamina Wide berada pada Index Digital Performer (50 %u2013 75).achievement of the Company%u2019s business objectives and processes, in the form of the implementation of AIMS, IDAMS, PROPAR, PEOPLE PALM Release 2, and PERTACLOUD.c. Other Major Projects, Seven key projects (OCA, MyIDEA, ACTRIS, IMISSU, PEKA, XD WORLD, and RPTK Organization) were completed as the primary focus of completing system development related to support functions.d. Regional Achievement, Regional Synergy, Regional completion of strategic initiatives that have been aligned with SHU.2. Aspect of IT Governance and IT Service Excellence & Digital Indexa. COBIT Assessment - IT Governance, IT SHU obtained a score of 3.0 for COBIT Implementation of IT Governance (the highest in Pertamina).b. Service Level Agreement (SLA), In 2022, the IT Function was able to achieve an average realization SLA rate of 99.96% for the implementation of IT services, compared to a target of 96.4%. This demonstrates the IT Function%u2019s commitment to providing exceptional service. The IT Function provides outstanding Email Services, Work Devices, Applications, Networks, Consulting, and Data Management services.c. Customer Satisfaction Index, The measurement of the level of consumer satisfaction is routine. The achievement of 4.22 (likert scale 1-5) from the objective of 3.9 indicates that customers are %u201cSATISFIED%u201d with IT services.d. Digital Acceleration Index, Measuring the Company%u2019s Level of Digital Acceleration, achieved a score of 70.47 out of a possible 62. Overall DAI results for Pertamina Wide scope are between 50 and 75 on the Digital Performer Index.Exploring and Developing PotentialsMenggali dan Mengembangkan Potensi-potensi